EIPO: A Framework for Emotionally Intelligent Conversational User Interfaces in Behavior-Change Support
- Chen, B. and Dethlefs, N.
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Procrastination negatively affects productivity and well-being, yet current large language models (LLMs), despite their fluency, often lack nuanced emotional understanding necessary for effective behavior-change support. This study proposes Emotionally Intelligent Preference Optimization (EIPO), a unified framework designed to enhance emotional intelligence in LLM-driven Conversational User Interfaces (CUIs) for procrastination mitigation. EIPO integrates three stages: emotional chain-of-thought reasoning (ECoT), self-correction, and direct preference optimization (DPO). Through three ablation experiments evaluated using the Emotional Generation Score (EGS), we assess the contribution of each component. Results show that EIPO enables LLMs to generate more empathetic, motivating, and constructive responses in procrastination-related interactions. The findings demonstrate that integrating structured emotional reasoning with preference learning improves both the perceived emotional quality and practical effectiveness of conversational support. Embedding these mechanisms into CUIs provides a principled framework for emotionally intelligent, behavior-change-oriented design.- May 2026. PREPRINT (Version 1) available at Research Square [https://doi.org/10.21203/rs.3.rs-9702293/v1].